Privacy Notice

Thank you for choosing Wentong Cloud. We recognize that data security and privacy protection are essential when you use our Intelligent Document Processing (IDP) services. We are committed to handling your personal information and business data in a transparent, prudent, and compliant manner.

This Privacy Notice applies to the collection and processing of information in connection with your access to our website and your use of our product platform, subdomain applications, and related services (collectively, the “Services”).
 

1.Information We Collect

Information You Provide Voluntarily
When you register an account, submit an inquiry, request a trial, use product features, or contact us, you may provide information such as:
  • Name, company name, and job title
  • Email address, phone number, and mailing address
  • Account login information (e.g., username and password)
  • Billing and payment-related information
  • Service communications and support records
The specific scope of information collected depends on how you interact with us and which product features you use.
 
Documents and Business Data
When you use our Intelligent Document Processing (IDP) services, you may upload or connect various business documents, such as:
  • Invoices, orders, customs declarations, and shipping documents
  • Financial vouchers, contracts, and forms
  • Insurance or government filing materials
  • Other files related to your business processes
Such data is used only to provide document recognition, extraction, validation, and workflow automation services to you, and will not be used for any other purpose without your authorization.
 
Automatically Collected Technical Information
When you visit our website or use our platform, we may automatically collect:
  • IP address, browser type, device information
  • Operating system, access time, and page activity
  • Usage logs and system performance data
This information is primarily used for system security, operations and maintenance, and product optimization and analytics.
 

2. How We Use Information

We use the information we collect for lawful business purposes, including to:
  • Provide and deliver our Intelligent Document Processing (IDP) services
  • Support account creation, authentication, and access control
  • Perform document recognition, data extraction, and workflow integration
  • Provide customer support and technical services
  • Improve product performance and user experience
  • Meet legal, compliance, and audit requirements
Without your authorization, we will not use your business document data for model training or other commercial purposes.
 

3. Information Sharing and Disclosure

We share information only in the following circumstances:
  • With your authorization or consent
  • As necessary to perform a contract or provide the Services
  • To comply with applicable laws, regulations, or regulatory requirements
  • To protect the lawful rights and interests of users and the platform
We may share necessary data with cloud service providers, payment service providers, or technical partners, but only under strict data protection agreements and the principle of least privilege.
 

4. Data Security and Confidentiality

We implement layered security measures to protect data security, including but not limited to:
  • Encryption for data in transit and at rest
  • Segregated access controls and audit logs
  • Security monitoring and intrusion prevention mechanisms
  • Compliant data processing and storage practices
However, no method of transmission over the Internet can be guaranteed to be absolutely secure. We recommend using our Services in a secure network environment.
 

5. Data Storage and Retention

We retain data only for as long as necessary to fulfill the purposes described in this Notice, or as required by applicable laws and regulations. After the retention period is no longer necessary, the data will be deleted or anonymized.

6. International Data Transfer

In providing global services, your data may be transferred to or stored on servers located outside your jurisdiction. We will implement necessary safeguards in accordance with applicable laws to ensure your data receives an equivalent level of protection.

7. Your Privacy Rights

Under applicable laws, you may have the following rights:
  • Access your personal information and obtain a copy
  • Correct or update your information
  • Request deletion of, or restrictions on, processing
  • Withdraw your consent
  • Data portability (where applicable)
To exercise any of these rights, please contact us using the contact details provided below.
 

8. Children’s Personal Information

Our Services are intended for businesses and organizational users and are not directed to individuals under the age of 18. We do not knowingly collect children’s personal information.

9. Cookies and Tracking Technologies

We may use cookies and similar technologies to:
  • Maintain system functionality and login sessions
  • Analyze traffic and usage patterns
  • Improve the product experience
You can manage or disable cookies through your browser settings.
 

10. Updates to This Notice

We may update this Privacy Notice from time to time to reflect legal requirements or changes to our business. The updated version will be posted on our website and will take effect immediately upon publication.
 

11. Contact Us

If you have any questions, requests, or complaints about this Privacy Notice or our data processing practices, you may contact us at: service@wentong.cloud.

We will respond and address your inquiry within a reasonable timeframe.

Wentong Cloud solemnly commits to the following：

  • Customer document data is not used for model training by default.
  • Business data processing is auditable and fully traceable end to end.
  • Private-cloud and on-premises deployment options are supported to meet security requirements.